Warranty & Support
We stand behind the quality of every Ecofy product.
30-Day Money-Back Guarantee
Try Ecofy risk-free, if you're not satisfied, return within 30 days for a full refund.
Product Warranty Coverage
All Ecofy purifiers include a 2-year limited warranty against manufacturing defects.
Replacement Parts & Filters
Genuine replacement filters and parts keep your system performing like new.
Helpful Customer Assistance
Friendly experts ready to help you with any questions or concerns.
Contact Information
Multiple ways to reach our team.
Email Us
support@ecofycorp.com
Call Us
+1 (856) 588-3309
+1 (321) 888-7963
Business Hours
Mon–Fri 9:00 AM – 6:00 PM EST
Fast Response Promise
We typically reply within 24 hours on business days.
Guides & FAQ
Find answers about your Ecofy products, usage guides, filter replacements, shipping, and more.
Water Purifier Usage Guide
Step-by-step setup and usage instructions for each Ecofy Water Purifier model.
Ecolive EL10
No Installation System
- 1
Pour tap water into the top reservoir (holds up to 8 L)
- 2
Water gravity-filters through the 3-stage cartridge automatically
- 3
Collect purified water in the lower tank — no power needed
- 4
Dispense from the built-in tap whenever you need clean water
- 5
Replace the filter every 3–4 months or after ~1,500 L
Ecolive EL20
Countertop Purifier
- 1
Screw the included diverter valve onto your existing faucet
- 2
Connect the supply hose from the diverter to the purifier inlet
- 3
Flip the diverter switch to 'Purify' and run water for 30 s
- 4
Purified water flows from the EL20's dedicated output spout
- 5
Replace the filter cartridge every 6 months
Ecolive EL30 / EL40
Advanced Home Filtration
- 1
Connect the inlet hose to your kitchen cold-water faucet
- 2
Place the unit on the countertop beside your sink
- 3
Run 2 full flush cycles to prime the filters before first use
- 4
Press the dispense button for purified water on demand
- 5
The LED indicator turns red when a filter replacement is due
Frequently Asked Questions
Quick answers to the most common questions about Ecofy products.
Water Purifiers
Filter Kits & Replacements
Laundry Products
Personal Care
Lease & Ecofy Club
Orders, Shipping & Returns
Still need help? Write to us
Questions about a product, an order or your purifier — we typically reply within 24 hours.